Customer Care – Support and Services

Your partner for installation, maintenance, and support that keeps you ahead

IMDvista stands for precision, reliability, and innovation in optical inspection. But it’s not just about technology – it’s about people. Our experienced specialists are here for you 24/7, supporting you with everything from system setup and commissioning to maintenance, spare parts, and upgrades.

Wherever you are, whatever you need – we speak your language and respond quickly, on-site or remotely. With IMDvista, you don’t just get a smart system. You get a partner that thinks ahead with you.

Contact

IMD Ltd.

Industriestrasse 37A
P.O.Box 93
CH-2555 Brügg BE
Switzerland
Phone: +41 32 366 80 66
Phone: +41 32 366 80 67 (24/7 Hotline)

IMD North America
Phone: +1 877 253 16 69 (US Hotline)

Planning and Feasibility

Our service department plans the technical interventions together with the customer.

  • Intervention planning
  • Maintenance planning
  • Travel planning

Installation and Set Up

Professional set up and installation of the ordered IMD systems and components.

  • Electrical & mechanical installation
  • Fine adjustments according customer requirements
  • Training for operators & administrators on site

24/7 Hotline

The IMD service team simplifies your daily work: we offer a professional and reliable service from A to Z worldwide

  • 24/7 Hotline & remote support via www
  • Staffed with trained IMD engineers
  • Local service team

Support and Maintenance

The IMD service team are professionally involved about optimizing your equipment.

  • Optimization of the entire life cycle of the IMD components
  • Increase of productivity
  • Improvement of performance – also with free of charge training @ IMD

{h3} IMDvista Academy

{Paragraph} Boost your team’s skills with hands-on training straight from the source. The IMDvista Academy gives you practical know-how to run, maintain, and optimize your systems with confidence. On-site, online, or tailored to your needs – we make sure you get the most out of your equipment. Learn from the experts who built it.